Fastway Couriers typically collects information including your name, surname, sending address, delivery address, email address and contact numbers to ensure delivery of your purchase and all of which are stored on secure servers.
For more information or learn more about PCI Compliance visit the PCI Security Standards Council.
Shopify and Peach Payments provide Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliance so you never have to worry about secure transactions. Shopify is our website hosting partner, Peach Payments provides our online payment gateway and Fastway Couriers are used to deliver your purchases.
We utilise three partners to provide you with a seamless online shopping experience and your relevant personal information is securely managed on their platforms. We refer to this information as “Order Information”. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.Īdditionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
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For more information about cookies, and how to disable cookies, visit. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. We collect Device Information using the following technologies: We refer to this automatically-collected information as “Device Information”. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”). Please remember it can take some time for your bank or credit card company to process and post the refund. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve it to your satisfaction.Ĭertain types of items cannot be returned, like custom products (such as special orders or personalized items). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, the purchased item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
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